What is the first step to take if a customer is disruptive or intoxicated?

The appropriate first step when dealing with a disruptive or intoxicated customer is to assess the situation and involve management if necessary. This approach allows staff to evaluate the customer’s behavior and determine the best course of action. By assessing the situation, bartenders can gauge the level of disruption and decide if it requires immediate intervention or if it can be handled more discreetly. Involving management is crucial because they can provide additional support and guidance on how to handle the situation while ensuring that the safety of all patrons and staff is maintained.

This method emphasizes a professional and measured response rather than reacting impulsively, which can escalate tensions. It ensures that any actions taken are in line with the establishment's policies and legal responsibilities regarding intoxicated customers, thereby fostering a safer environment for everyone.