What is the best practice when a drink order is not clear?

When a drink order is not clear, the best practice is to ask the customer for clarification. This approach ensures that the customer receives the drink they actually want, leading to a better overall experience. Clear communication helps avoid misunderstandings and potential dissatisfaction. By directly engaging the customer, you demonstrate attentiveness and professionalism, which enhances customer service.

In a busy bar environment, it's not uncommon for orders to be misheard or miscommunicated due to noise. Therefore, confirming details about the drink order protects both the bartender and the customer, preventing wasted ingredients and time. Additionally, this interaction can help build rapport, as customers appreciate bartenders who take the time to ensure they are being served accurately.