If a customer is showing signs of intoxication, what should you do?

In situations where a customer is exhibiting signs of intoxication, it is vital to prioritize their safety and the safety of others. The appropriate course of action is to refuse further service and suggest alternative transportation. This approach helps prevent potential harm that could arise from the customer driving under the influence or becoming overly intoxicated, which could lead to health risks or disruptive behavior.

By refusing service, you are following responsible serving practices that are not only ethical but often legally required. Suggesting alternative transportation, such as a cab, rideshare, or a designated driver, ensures that the customer can get home safely without jeopardizing their own wellbeing or that of others on the road.

While encouraging hydration or offering snacks might seem like helpful gestures, they do not address the core issue of ensuring the patron does not consume any more alcohol. Ignoring signs of intoxication can lead to serious repercussions, including accidents or incidents that put everyone in the establishment at risk. Therefore, taking proactive steps to refuse service and facilitate safe transportation is the most responsible and effective action to take in this scenario.